Over the past few years, with your support, we have worked to develop a revolutionary deployment model, one of the first of its kind in the nation, that aims to address the continuum of health care and assistance needs that a member of AHCCCS can have. As is often the case with a transformation of this magnitude, the process has given us new opportunities (which would have believed, when we began this journey, that we would one day be the third largest authority on state housing) while it also served as a means of learning. And while this transition has not been without challenges, our previous integration efforts have undoubtedly helped us refine our approach and lay the groundwork for system change, which is only two and a half weeks away. These safeguards depend on the cooperation of all parties. In order for a member to have access to the supply through his or her historical supplier during the transitional period, the member`s supplier must agree to serve the member and charge for the member`s health plan. In addition, in order for the member to access the provider`s current services beyond the transition period, the provider must finally agree to participate in the health plan network or sign a case-by-case agreement with the member`s health plan. Based on the magnitude of this transition, AHCCCS has put in place a series of critical safeguards to allow members to continue to access services, whether or not some providers are involved in the VAC provider network. These protective measures cover the duration of treatment or for six months, Depending on what happens first and include: AHCCCS Member Services 602-417-7100 (Maricopa County) 1-800-962-6690 (Outside Maricopa District) The success of this transition, October 1 and beyond will ultimately depend on our shared commitment to ensure that those we serve are at the centre of all decisions. While we have taken extraordinary steps to mitigate the problems during the transition, the challenges will always arise. And it is precisely at these times that we must commit to taking all necessary steps to ensure that members have full access to care – and understand that, in some cases, it may mean a review of the details of a situation after the fact.
There is no doubt that our willingness to put members first will play a decisive role, not only in the success of this transition, but also in the success of efforts to reform the implementation system in general. American Indian Health Program Pre-Authorization Technical Assistance: 602-417-4400 Customer Service Claims: 602-417-7670 Option 4 If you need help during the transition, I have included the contact information for the AHCCCS as well as each of VAC`s plans: in addition to extending member protection, AHCCCS has closely monitored the availability of VAC plans over the past six months. , including, but not limited to, the work of networking plans including providers who have served the Arizona Medicaid population in the past, their efforts to ensure the recruitment of high-level staff with expertise across the continuum of services and support through integrated care products, as well as their compliance with the contractual mandate that requires the availability of 24-hour triage services. , 7 days a week. Arizona Complete Health – Complete Care Plan 1-888-788-4408 As we approach October 1, I would like to take this opportunity to thank you – members, families, providers, health plans and stakeholders – for your partnership over the past few months in preparing for the transition of the AHCCCS Complete Care (ACC). As you know, CCA marks the most important and effective phase of our efforts to reform the implementation system, which began in earnest in 2013.